One afternoon, working in the pharmacy after studying at uni as a student, a middle aged woman came in for some batteries for her camera. One of the other students approached her at the battery stand. She was unsure what batteries she required, so gave the camera to the student to open and organise while the Pharmacist and I remained in the dispensary and listened.
The batteries were just simple AA batteries. The student, who had excellent people skills, attempted to companion sell an extra set of batteries.
"You should probably take a second pair of batteries, if you're taking lots of photos they'll come in handy," The student said.
"Um, nah. The batteries only just went flat on the weekend. I probably wont use it for a while. Just wanted to make sure it was ready when I needed it," The woman replied.
"Well, did you know that if you aren't using the batteries in the camera, they discharge around 3% per day, so by the time you come to use the camera you might actually need that second pair,"
"Oh, really? I'd never heard of that!" The woman answered rather surprised.
"Yes, you don't want to miss out on any photo opportunities now, do you?" He cunningly questioned.
"No, you're probably right. It's always a good Idea to have a spare pair of batteries anyway. Thanks for that bit of advice."
"Hey, no problem. That's why we're here!"
The student processed the sale of two pairs of AA batteries on the till and wished the woman on her way.
After she was gone he came back to the dispensary where the Pharmacist asked, "I didn't know batteries discharged 3% per day, that's quite interesting. Where did you learn that?"
A cheeky grin emerged on the student's face, "Oh, I just made it up to sell her the extra batteries. The boss told us to companion sell more!"
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